DESKTOP SUITE BENEFITS
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Desktop Suite offers a combination of tools – PC Assistant, PC Assistant and the SP310 Softphone – that provide many benefits both alone and as a package.

PC Assistant provides:

  • A Simple Interface with a flexible directory
  • CRM integration
  • Call logging and recording

In addition to the shared functionality with PC Assistant, PC Attendant includes other features specifically geared for attendant use.

  • Networking
  • Integrated intelligence
  • Enhanced message management

SP310 Softphone

  • Enhanced functionality through the desktop terminal
  • A mobile solution
  • Decrease desktop expenses through the purchase of fewer hardware terminals
  • Enhanced customer satisfaction by providing more mobility to employees
  • Improved employee productivity by permitting alternate work environments
  • Lower the cost associated with turnover by increasing location options

DESKTOP SUITE FEATURES

The SV8000 Series Desktop Suite includes many features to facilitate collaboration and make your company more productive. These features include:

PC Assistant

The Desktop Suite’s PC Assistant enables workers to get more done in less time by giving them the ability to manage telephone sets on their desktop PCs. With just a few clicks of the mouse, users can easily access features such as speed dialing, call management and contact lookup while benefitting from seamless CRM integration. And, thanks to the robust networking capabilities of the UNIVERGE SV8100, all 128 extensions can be networked on a single SV8100 system running the Desktop Suite.

PC Attendant

The SV8000 Desktop PC Attendant helps improve call management and increase productivity by placing a complete attendant console right on the operator’s PC. It enables operators to work more efficiently by giving them the ability to transfer and manage calls on-screen through a completely intuitive graphical user interface (GUI). The operator can perform common user functions such as Transfer, Park and Page with a single mouse-click.

SP310 Softphone

With the SP310 Softphone, users can make and receive calls via their PCs. When an incoming call is received, the Softphone automatically launches, and audio output is heard through the PC speakers. Users can have confidence that they are not missing calls even while they are not wearing their headsets.

Additional Features

The SV8000 Series Desktop Suite offers additional high-end features that enable users to collaborate more easily. These features include:

  • Video call capability
  • Whiteboard
  • Application sharing
  • Chat
  • FTP