SV8100 Automatic Call Distribution

Automatic Call Distribution

automatic call distribution

The UNIVERGE SV8000 Series ACD facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediatly leaving a mesage for agent callback of holding for an agent. Those who wish to remian in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee effiviency and streamline staffing.

The PC-Based Supervisor with Reports feature can be used for agent efficiency. The reporting package features an easy-to-use PC interface for compiling, analyzing and managing information. This convergence of technology and communication positions the SV8000 Series ACD as a key element of NEC’S UNIVERGE360 approach.